Last Updated: August 18, 2026
At [Your Saree Website Name], we want you to be happy with your purchase. We carefully check every saree before dispatch, but if you receive an item that is damaged, defective, incorrect, or does not meet our return conditions, you may be eligible for a return or exchange.
1. Return Eligibility
A return request may be accepted when:
- The saree is received damaged or defective.
- You receive a different product from the one ordered.
- The product has a manufacturing or quality defect.
- The product meets the return conditions specified on the product/order page.
The saree must be unused, unworn, unwashed, and in its original condition with all tags, packaging, and accessories intact.
2. Items Not Eligible for Return
Returns may not be accepted for:
- Sarees that have been worn, washed, altered, or damaged after delivery.
- Products without original tags or packaging.
- Sarees damaged due to improper handling or storage.
- Customized or personalized products, unless they arrive damaged or defective.
- Products returned after the applicable return period.
- Items specifically marked as Non-Returnable on the product page.
3. Return Request Period
Return or exchange requests must be submitted within [7 days] of delivery.
To initiate a return, contact us through our customer support email or contact form with:
- Order number
- Customer name
- Reason for return
- Clear photographs/videos of the product and packaging
- Any other information required to verify the issue
Our team will review the request and provide return instructions if the request is approved.
4. Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
We may request photographs or videos showing the product, packaging, shipping label, and damage/issue to help us verify the claim.
If the issue is confirmed, we may offer a replacement, exchange, or refund depending on product availability and the circumstances.
5. Exchange Policy
Where available, eligible products may be exchanged for another product or size according to our exchange terms.
An exchange is subject to product availability. If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund or store credit.
6. Refunds
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will generally be processed through the original payment method.
Depending on the payment provider or bank, the refund may take additional time to appear in your account.
7. Shipping Charges
Original shipping charges may be non-refundable unless the return is due to an error on our part, such as sending an incorrect, damaged, or defective product.
Return shipping charges, if applicable, will be communicated to you before the return is processed.
8. Cancellation Policy
Orders may be cancelled before they are dispatched, subject to our order processing status.
Once an order has been dispatched, cancellation may no longer be possible and the order will be handled according to our return policy.
9. Sale & Discounted Products
Products purchased during sales, promotional offers, or special discounts may have different return or exchange conditions. Please check the product or offer terms before placing your order.
10. Inspection of Returned Products
All returned products are subject to inspection. We reserve the right to reject a return if the product does not meet the eligibility requirements described in this policy.
11. Contact Us
For return, exchange, cancellation, or refund-related questions, please contact us:
Email: sufiapparels6@gmail.com
Phone: +91 9335008890
Address: J21/128 Rasool Pura Badi Bazar Varanasi Pin Code : 221001
We are committed to making your shopping experience simple, transparent, and enjoyable.